Airline Baggage Management Case Study - (USA CLIENT)
- Technologies : Angular 18 V - .NET ==> Full Stack Development
- Industry : Aviation
- Function : Baggage Management
- Scope : Domestic & International Operations
Background
Airlines handle millions of checked bags every year. Despite advanced baggage handling systems, baggage can still be delayed, misrouted, or temporarily lost due to tight connections, weather disruptions, or human error. Effective baggage management is crucial for ensuring customer satisfaction, maintaining a strong brand reputation, and controlling costs.
Problem Statement
- The airline faced recurring challenges in managing lost and delayed baggage:
- High number of delayed and misrouted baggage cases
- Lack of real-time baggage visibility across airports
- Manual and time-consuming processes
- Poor communication with passengers
- High compensation and baggage recovery costs
Objectives
- Reduce baggage loss and delay incidents
- Improve recovery time for delayed baggage
- Enhance passenger communication and transparency
- Lower compensation and operational costs
Management Strategy
1. Centralised Baggage Tracking System
- Implemented a centralised system to record lost, delayed, and damaged baggage cases
- Integration with global baggage tracing platforms (e.g., World Tracer-type systems)
- Real-time updates are accessible across airports
2. Digital Passenger Reporting
- Passengers could report missing baggage online or at airport kiosks
- Automatic case number generation for tracking
- Reduced dependency on manual forms
3. RFID & Barcode Tracking
- Enhanced baggage tracking using barcode scanning and RFID
- Improved bag identification during transfers and arrival
- Faster location of misrouted baggage
4. Proactive Passenger Communication
- Automated SMS/email updates on baggage status
- Clear timelines and compensation policies
- Reduced customer frustration and call centre load
5. Dedicated Teams
- Specialised staff trained in baggage recovery and customer handling
- Clear escalation protocols for international and high-value baggage
- Coordination with ground handlers and partner airlines
Results & Impact
- Faster baggage recovery and delivery to passengers
- Reduction in unresolved baggage cases
- Improved customer satisfaction and trust
- Lower baggage-related compensation expenses
- More efficient airport and call centre operations
Vehicle Insurance Case Study (Saudi Arabia - Client)
- Technologies : Angular 18 V - .NET ==> Full Stack Development
- Case Study : Optimising Motor Insurance Claims & Risk Management for a Commercial Fleet
- Client Profile : A mid-sized commercial fleet operator managing multiple passenger and goods vehicles across urban and intercity routes.
- Industry : Logistics & Transportation
Business Challenge
The client faced recurring challenges related to motor insurance management, including:
- Delayed and disputed vehicle insurance claims
- Limited visibility into accident assessment and liability
- Rising claim ratios are impacting insurance premiums
- Inconsistent reporting and a lack of standardised documentation
These issues resulted in financial losses, operational downtime, and strained insurer relationships.
Vehicle Insurance Solution
Vehicle Insurance provided a comprehensive, data-driven motor insurance support solution, including:
- Independent accident assessment and reporting
- Claims investigation and validation support
- Vehicle damage analysis with photographic and field evidence
- Standardised documentation and insurer-ready reports
- Risk trend analysis to identify high-loss areas
The company acted as a neutral and professional intermediary, ensuring transparency and accuracy throughout the claims process.
Implementation Approach
- On-ground vehicle inspection and incident verification
- Detailed loss assessment aligned with insurer requirements
- Timely submission of structured claim reports
- Continuous coordination between the fleet owner and insurer
- Preventive insights to reduce future claim exposure
Healthcare Case Studies (CANADA CLIENT)
- Developers working Dedicatedly : BRB - 2 MAN MONTH Billing Cycle
- Technologies : Angular 18 V - .NET ==> Full Stack Development
- Case Study : Optimising Motor Insurance Claims & Risk Management for a Commercial Fleet
- Client Profile : A mid-sized commercial fleet operator managing multiple passenger and goods vehicles across urban and intercity routes.
Business Challenge
The hospital was facing operational inefficiencies due to manual processes, delayed access to patient records, billing discrepancies, and limited inter-departmental coordination, impacting both patient experience and staff productivity.
Healthcare Solution
Healthcare deployed a comprehensive digital healthcare solution that included:
- Integrated Hospital Management System (HMS)
- Electronic Medical Records (EMR) implementation
- Automated billing, laboratory, and pharmacy modules
- Staff onboarding, training, and continuous technical support
Outcome & Impact
Healthcare enabled the hospital to transition into a digitally enabled healthcare facility with improved efficiency, transparency, and patient-centric operations.
- Reduced patient waiting time by over 40%
- Improved billing accuracy and revenue tracking
- Faster clinical decision-making through real-time data access
- Enhanced patient satisfaction and care quality
- Value Delivered by BRM Healthcare
